Terms and Conditions
TERMS OF SERVICE
The services that we provide will be set out in agreement between us. We will provide you with an appropriate member of the Happy team once we have ascertained your needs, to provide you with the best, possible service.
OUR HAPPY CLEANERS
We like to employ locally and every one of our Happy cleaners are thoroughly referenced. We aim to ensure that all of our personnel are reliable, honest and discreet. If at any time your designated cleaner is not available we will endeavour to provide a replacement or where possible offer an alternative appointment.
The initial contract period is 4 weeks unless otherwise agreed and will continue until either party gives notice to cease services. A minimum of 28 days noticed is required in both respects.
ACCESS & KEYS
We would ask you to supply us with a key if you are not present for our visit along with any alarm system details. These details will be kept strictly confidential & only your designated cleaner will be passed this information.
PAYMENTS & CHARGES
Unless otherwise agreed, we will invoice you on the 1st of every month. Payment must be made in full within 7 days of the invoice date. Our cleaners are not permitted to accept cash. Payment must be made by credit/debit card or by bank transfer, paying by debit/credit card will incur a 2.5% charge. We reserve the right to increase our charges and you will be given at least 28 days notice for any such increase. If the agreement between us specifies that you are responsible for any additional expenses such as travel or the cost of specialised cleaning products, these costs will be itemised on your invoice.
If for any reason you need to cancel your scheduled appointment with us you must give a minimum of 48hrs notice. If less than this you will be liable for a 50% charge. Any appointments cancelled on the day will be payable in full.